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Once and order has been placed on our website, it cannot be changed during processing.
After an order is submitted, you will receive an email with a copy of your invoice from the Matelets Shop and a separate email from Paypal, confirming your payment.
A follow up e-mail will be sent from us when your order ships, to confirm your order is on it's way.
Please keep in mind that orders may take up to 5 business days to make and process before they are shipped.
In the event that your Matelet breaks due to a defect, we will be happy to replace your bracelet (within 30 days of purchase), for a $5 shipping and handling fee.
If the same stock is unavailable, we will issue an e-Gift Card of equal value, in lieu of the item.
No returns are accepted after 30 days from when you receive your order.
If for any reason you are not completely satisfied with your purchase we offer exchanges, refunds, or an e-Gift Card of equal value (if replacement item is out of stock).
Read more about these options, in our FAQ.
Shipping on all returned items is non-refundable.
e-Gift Cards are non refundable.
All sales are final after 30 days from receipt.
Matelets bracelets are not intended for children under the age of ten, without supervision.
Although our beads are natural and non toxic, do NOT put in or near mouth. Bracelets contain beads that can be a choking hazard, if swallowed.
All elements of this web site are property of Matelets LLC.
All text, graphics, logos, photos, images, and videos may not be used or recreated without our written permission.
This includes the Matelets name and Anchor Logo, other graphics, page headers, button icons, and product images.
You have permission to save and print hard copies of pages from this Website solely for personal, non-commercial purposes related to placing an order or shopping with Matelets.com.
Unless we give you written permission in advance, any other use of this web site is strictly prohibited.